Frequently Asked Question

Data Connectors

Do you have an IP-range that Data Connectors will send events from?

We currently do not have a set IP-range. A Data Connector request origin can be verified by using Signature Secrets. You can read more about Signature Secrets on the Advanced Configurations page.

My Data Connector returns errors. What do I do?

• Verify that your Data Connector is configured with the correct Endpoint URL.

• Check your endpoint logs for tracebacks that explain the source of the error.

Why did my Data Connector get automatically disabled?

A Data Connector can be automatically disabled if only non-200 responses have been returned for a long time. You can read more about this on the Advanced Configurations page.

REST API

What is the difference between the Event Stream API and a Data Connector?

Data Connectors are best used in backend integrations where a reliable and secure stream of events is desired, like forwarding events to external long-term storage. It comes with quality-of-life features such as an at-least-once Guarantee, low latency, and automatic scaling.

On the other hand, the REST API Events Stream provides a service aimed more at front-end applications and trades some quality-of-life features for flexibility. Granted the right permissions are given, a stream can be set up anywhere but does not come with the same at-least-once guarantee as a Data Connector.

DT Cloud

How long are my sensor data stored?

All Events are stored for 30 days by default. For long-term storage, we recommend either using our managed Extended Data Storage or using a Data Connector to forward events to an external database that you manage yourself. You can get started with our Example Integrations.